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The following information consists of a series of steps you can take to insure that the window cleaning company you select to clean the windows in your home or office is the best and safest choice.
Years In Business
First, check with the state to find out when their window cleaning contractor’s license was issued (if your state requires contractor licenses for window cleaning companies). If the company says they have been in the window washing business for 15 years, but their contractor license is only 10 years old, ahs what license they operated under for the 5 years prior. In states where a contractor’s license is required, it is not unheard of for a company to shut down (because of too many complaints on file with the state against that license number), pull a new window washing license under a new company name, and be back in business in no time with a “clean slate”. Also, check with the state to see if they have any complaints on file against the previous contractor license number.
Next, check their window cleaning business license (if one is required in the city where the company is located) in a similar manner. Does the age of their business license match the age they claim for their business?
Then, check to see if the window cleaning company is listed with the Better Business Bureau? If so, what does the BBB have to say about the business?
Employees & Background Checks
Make sure to ask the company about the years of experience of their window cleaning employees. You want to me sure that they are using experienced cleaners for your personal safety and to avoid liability issues.
Ask if they conduct criminal background checks on all of their employees. Do you want someone with a criminal history cleaning the windows in your home or business?
Ask for written proof that they are a drug-free company and make sure their employees have provided them an I9 form, indicating that they have a right to work in the United States.
After you’ve done these checks, if you’re not comfortable with that window washing business for any reason, go to the next window cleaning company on your list.
Ask them for a reference list of customers they have served who had a window cleaning projects similar to yours. In other words, if they give you a list of commercial locations where they have performed window cleaning work and you’re looking for someone to clean the windows at your home, you should ask for residential window washing references instead.
References are going to be carefully selected by the window cleaning company. If you happen to see one of their trucks on a job, don’t be afraid to stop and ask that customer what kind of a job the window washing company is doing.
Of course, the best references are usually those that come to you from someone you personally know and trust; someone who has firsthand experience with the window washing company you’re considering.
Above all, check out the references. Don’t just put the list away and assume that because they gave you a long list of references, they must be a reputable window washing company.
A word on written testimonials. Any company can forge written testimonials about how good their window washing service is and, unfortunately, this is not an uncommon practice. Get contact information on at least a few of their written testimonials and get in touch with the people yourself.
Ask for a “Proof of Insurance” certificates for liability, workers compensation, and vehicles that may be on your property. The window washing company will get these from their insurance carriers and give them to you. There should not be a charge for these.
If you want more protection, ask to be listed as “Additionally Insured” on their policy. There will be a fee for this, but it is usually minor compared to the benefits you derive from being listed on their window washers’ insurance policy.
Ask if they have a “Care, Custody, and Control” rider (or something equivalent) if they will be around any of your possessions that could be damaged. And a “Voluntary Property Damage Rider” might be required to cover any glass that might be broken in the course of window washing.
Ask if all of their crews are employees of the window cleaning company, or if they use “day labor” as well. “Day laborers” are not covered under most insurance policies. Be sure the window washing company puts in writing that only direct employees of their company will be on your job. If day laborers are used on your job and they get hurt, you might be liable, unless of course the window washing company’s insurance does cover day laborers. And no, your homeowner’s insurance usually doesn’t cover any injury over about $1,000.
Remember, when selecting a window cleaning company, or any type of contractor, it is your responsibility to ask the right questions. You are your best protection.
If a window washing company gives you a quote that is significantly lower than the other quotes you have, odds are they either missed something, or they’re using day labor, or both. Either way...you will probably lose. The lowest bidder is usually low because they’re cutting corners on quality; quality of labor, and/or quality of materials. If you take the lowest bidder for window cleaning, be prepared for problems and, frequently, “extra charges”.
What does the office of the window cleaning company look like? Is it neat, clean, and orderly? Or is it pretty much a “work in progress”? What do the window cleaning crews look like? What do their trucks look like?
If the office, crews, and/or trucks aren’t neat and clean...why should you think they will be any more conscientious on your job?
Are the crews uniformed, neat and clean? First impressions are indelible and powerful. If they don’t pay much attention to the impression they make, why would you want to hire them?
Does the window cleaning company use clean water on every job? Do they treat the water with any thing, or just use tap water?
TIP: Deionized water yields the best results for window washing. Deionized water leaves no residue on the glass. Tap water leaves residue from soap and cleaning agents, which will run off the next time it rains, usually resulting in streaks on your windows, frames, and even possibly the exterior of your building.
What kind of protective measures do they take with their ladders to prevent damage to stucco, paint, etc.?
Do they take care not to damage your property?
Does the window cleaning company also clean the tracks and seals? Inside and out?
Does the window cleaning company belong to any trade associations? Do they take any advanced training? Are any of their technicians certified (if applicable)?
Window washing companies must train their employees (OSHA law). Ask to review the window washing company’s written safety program. If they hesitate at all in showing you this, they probably don’t have one.
Does the window washing company guarantee their work? Get the guarantee in writing and make sure it is included in the contract you sign with them.
Will they come back and correct something that you discover after they leave?
When it comes to window washing guarantees, pay particular attention to what the guarantee does NOT cover. In other words, what is specifically excluded from the window cleaning guarantee?
What is their window cleaning “rain guarantee”. For example, some companies will return within a couple of weeks if rain soils your windows.
After their window cleaning crew leaves your property, does the company follow up with you, the customer? What questions do they ask (they should be able to give you these in writing if they are routinely doing it, and not just saying that they follow up).
Many window cleaning companies use a survey card. If they use a survey card and regularly track the results, they should easily be able to tell you: A) What the average return rate is, and B) What their average score is.
Frequency (how often should I clean my windows?)
Residential window washing should be done at least annually or semi-annually. If you are selling your home, have the exterior windows cleaned every 2 or 3 months, and the interior every 4 to 6 months (more often if smokers live in the home).
Commercial window washing depends a lot on your area of the country. In areas where it rains often, window washing of street side windows is often done every month. In dryer climates, it might be every 2 or 3 months.
America’s Best window cleaning takes pride in providing nearly 3 decades of high-quality, professional, and safe window cleaning services.
We provide both residential and commercial window washing services, which include high-rise buildings. We are a well-established, family-owned corporation, and the name you can trust for all your window cleaning needs.
More importantly, we are insured, safe, and heavily focused on getting the job done right. Our window cleaning crews are drug-free, certified, and well-seasoned.
Our technicians are trained to clean your windows in the safest way possible, being careful to follow all building safety code requirements. When they arrive, our window cleaners will inspect the job site, confirm the price, let you know exactly how they plan to execute the job, and answer any questions you might have to ensure your complete satisfaction.
Residential Window Cleaning
Cleaning the windows in your home can be dangerous and time consuming, not to mention the streaks and haze that may be left behind after all your hard work. So we say “leave the window cleaning to our trained professionals”.
We will not only get your windows clean (with no streaks, haze, or residue left behind) but we will also leave your home clean inside and out.
Our crew wears booties in your home and always maintains a clean work area. We have a risk free window washing guarantee that you will be completely satisfied with our work or we will either redo the job or refund your money. Who else in the window cleaning industry would be so bold to offer that kind of guarantee.
The ABWC Experience
The experience starts when you first call .Our friendly and knowledgeable staff will give you an estimate for your window washing project right over the phone. Our window cleaning technicians will arrive and confirm the price with you prior to starting the job. After confirmation of the window cleaning price, they will begin to clean your windows in accordance to our safety and customer satisfaction guidelines. After the job is complete we ask that you examine the job to insure the guys did not miss anything. We won’t leave until you are completely satisfied.
The ABWC Procedure
All the window cleaning supplies we use are biodegradable and environmentally friendly. We clean all interior glass with our special window cleaning solutions and a squeegee.
The exterior glass is cleaned in one of two ways:
- With the window cleaning solution and ladders for up to 3 stories; or
- With our repelling gear from the roof down; or
- With our state of the art Tucker Poles.
Tucker Poles allow us to clean your windows from the ground. Tucker Poles make the job safer for our window cleaning crew, keeping them from risking a fall from ladders. In addition, we use deionized water with Tucker Poles so your windows will be spot-free after we are done. This is a great method for homes on the hill side and windows that are hard to access because of the tile roof.
Commercial Window Cleaning
America’s Best window cleaning is very popular within the commercial sector. Our clients range from schools and hospitals to property managers and high-rise building owners/operators. Our customer service and dedication to our commercial clients is not easily matched.
We consider safety to be one of our top priorities. We assign only the most qualified, experienced, and safety-conscious team members to clean commercial property windows. When cleaning windows on low-rise buildings (up to 4 stories), we can use ladders, lifts, or scaffolding; however the most common method we use is our water fed poles.
A water fed pole is a system where by the regular tap water is purified removing all minerals, chemicals and any other pollutants from it. The water is then pumped through an extension pole that has a brush attached at the end of it. All the windows are cleaned using the brush and purified water. Since there are no pollutants in the water when the windows dry, they dry spot free.
Many of our window cleaning clients prefer this method as it greatly reduces the liability of cleaning multiple stories since our window cleaners never leave the ground. Also, because this method requires less time than traditional window cleaning (and time is money) we are able to save you money. Over all, this is a much safer, faster, and cheaper way approach to window washing and the results are 100% guaranteed.
Hi-Rise Window Cleaning
America’s Best window cleaning offers high-quality, professional services from your first call to the completion of your project. We possess years of experience hi-rise window washing and maintenance. We carry all the required insurance policies and comply with all building and safety guidelines. In fact, we have a safety director on all hi-rise window cleaning projects to insure full compliance. All of our hi-rise window cleaners are trained in everything from the bosen chair to the stage. While cleaning your windows, we take every step necessary to refrain from disrupting your tenants and their businesses. We will always use the best procedures to insure client satisfaction on every project.
Interior and Exterior Window Cleaning
We offer both interior and exterior window washing services. However, you can choose whether you want both or only exterior. The choice is always yours. We also specialize in hard to reach windows. We have all the equipment in our trucks to reach most “hard to reach” windows up to three stories high.
Our prices for window cleaning include the cleaning of the glass plus the window sills. We can also clean your screens and tracks can be cleaned for an additional cost.
Hard water stains occur when glass has been hit over a period of time by water. The minerals in the water attach themselves to the glass, destroying and corroding it.
No amount of window cleaning can get spots or haze off of windows that have been damaged by hard water. Windows that have hard water stains must be restored or replaced.
Restoration is the process of cleaning the windows with acid, a special compound, or a resurfacing of the class with industrial diamonds. In some cases, restoration is more economical then replacing the window.